Warranty Policy
Warranty Policy for Refurbished Computers and Laptops
Effective Date: November 2024
Company Name: Laptop Online
Contact Email: info@laptoponline.co.za
Contact Number: 084 785 1000
- Warranty Coverage
Our warranty policy covers hardware defects in the refurbished computers and laptops sold by [Company Name]. This warranty is valid for a period of 6 Months from the date of purchase.
Covered Items:
- Internal hardware components (e.g., CPU, RAM, hard drive, motherboard).
- Display and internal battery for laptops.
- Power supply units and included adapters.
Exclusions:
- Cosmetic damages, such as scratches, dents, or normal wear and tear.
- Software issues, including operating system errors, viruses, or malware.
- Damage caused by improper use, unauthorized repairs, or modifications.
- Accessories (e.g., external keyboards, mice, and cables) unless specified.
- Consumable parts (e.g., laptop batteries) unless they fail due to a hardware defect.
- Warranty Claim Process
To initiate a warranty claim, follow these steps:
- Contact Us: Reach out via email or phone, providing proof of purchase and a detailed description of the issue.
- Inspection: Ship the device to [Company Address] or bring it to our designated location for inspection.
- Assessment: Our team will assess the issue within 1-2 business days.
- Resolution: Based on the assessment, we will either:
- Repair the device at no cost.
- Replace the device with an equivalent model.
- Issue a refund if repair or replacement is not possible.
- Shipping Policy
- Customers are responsible for shipping costs when sending the device for warranty claims.
- Laptop Online will cover return shipping costs for verified warranty claims.
- Limitations and Voids
This warranty is voided under the following conditions:
- Evidence of damage from liquid, impact, or misuse.
- Unauthorized repairs or tampering.
- Expired warranty period.
- Additional Notes
- Devices sold “as-is” or labeled “no warranty” are not eligible for claims.
- This warranty is non-transferable and valid only for the original purchaser.
For any queries or clarifications, feel free to contact us at info@laptoponline.co.za
Laptop Online reserves the right to update or modify this warranty policy without prior notice.