Effective Date: November 2024

At Laptoponline, we value your satisfaction and strive to provide quality refurbished computers and laptops. Our return policy ensures a hassle-free process if you are not completely satisfied with your purchase. Please read the following terms carefully.

Eligibility for Returns

1. Timeframe: Items must be returned within 14 days of delivery.
2. Condition: Products must be returned in their original condition, including all accessories, manuals, and packaging. Items showing signs of wear, misuse, or alterations are not eligible.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Software and digital downloads.
• Items explicitly marked as “Final Sale” or “Non-Returnable.”
• Damage caused by improper handling or installation by the customer.

Return Process

1. Contact Us: Email info@laptoponline.co.za or call 084 785 1000 to initiate the return process. Include your order number, reason for return, and any relevant photos if the item is defective.
2. Approval: Once your return request is approved, we will provide instructions on how to send the item back.
3. Shipping: Customers are responsible for return shipping costs unless the product is defective, or the return is due to our error.

Refunds

• Refunds will be processed within 7 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

• Exchanges are subject to product availability.
• If the item is defective, we will replace it at no additional cost.

Warranty Claims

• Products sold include a [Insert Duration] warranty covering defects in materials or workmanship.
• Warranty claims are handled separately from returns. Contact us at 084 785 1000 for assistance.

If you have any questions about this policy, please contact us at 084 785 1000. We are committed to resolving your concerns promptly and professionally.

Thank you for choosing Laptoponline for your technology needs!