Shipping policy
1. Order Processing Time
All orders are processed within 1–2 business days after payment has been received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
2. Shipping & Delivery Times
Delivery times depend on your location:
- Major cities: 1–3 business days
- Outlying areas: 3–5 business days
Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Size and weight of the order
Any applicable shipping fees will be clearly displayed before completing your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to track your delivery.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays or failed deliveries due to:
- Incorrect or incomplete address details
- Customer unavailability at the time of delivery
6. Delivery of High-Value Items
For security reasons:
- Deliveries may require a signature upon receipt
- Couriers may contact you prior to delivery
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the item and packaging
We will investigate and resolve the issue as quickly as possible.
8. Failed Deliveries
If a delivery attempt fails due to customer unavailability or incorrect details:
- The order may be returned to us
- Additional shipping fees may apply for re-delivery
9. Collection Option (If Applicable)
If you offer collection, you can include:
Customers may arrange to collect their orders directly.
Please contact us to confirm availability and collection details.
10. Delays Outside Our Control
We are not responsible for delays caused by:
- Courier issues
- Weather conditions
- Load shedding or logistical disruptions