Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at felix@laptoponline.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at felix@laptoponline.co.za.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at felix@laptoponline.co.za.

Refund & Return Policy

1. Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unused and undamaged

  • Be in its original packaging

  • Include all accessories, manuals, and components

We reserve the right to decline returns that do not meet these conditions.

2. Products Eligible for Return

We accept returns on:

  • Laptops

  • Computer components and parts

However, for computer parts (e.g., RAM, SSDs, motherboards, etc.), the following additional conditions apply:

  • Items must not be installed, used, or tampered with

  • Items must be returned in sealed, anti-static packaging (where applicable)

  • Incorrect installation or physical damage will void eligibility for return

3. Non-Returnable Situations

Returns will not be accepted if:

  • The product is damaged due to misuse, negligence, or improper installation

  • The product is missing packaging or accessories

  • The return request is made after 7 days

4. Defective Products (DOA)

If you receive a defective or faulty item, you must report it within 48 hours of delivery.

  • We will assess the product and confirm the fault

  • If confirmed defective, we will arrange a replacement or repair

  • The store will cover return shipping costs for defective items

5. Refunds, Repairs & Replacements

Depending on the situation, we may offer:

  • Repair (primary solution for laptops under warranty)

  • Replacement (especially for parts within warranty period)

  • Refund (where applicable)

6. Warranty Policy

  • Laptops: 12-month warranty (repair-based)

  • Computer Parts: 6-month warranty (replacement-based)

Warranty does not cover:

  • Physical damage

  • Liquid damage

  • Power surges or incorrect usage

7. Return Shipping

  • If the product is defective → We cover return shipping

  • If the wrong product was ordered by the customer → Customer is responsible for return shipping costs

8. Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 7–10 business days

  • Refunds will be issued via the original payment method

9. Order Cancellations

Orders may be cancelled before they are shipped:

  • No cancellation or admin fees will be charged

10. Return Process

To initiate a return:

  1. Contact us via email with your order details

  2. Our team will review and approve your request

  3. Return instructions will be provided

Returns sent without prior approval may not be accepted.

11. Important Notes

  • We reserve the right to inspect all returned items before approving refunds or replacements

  • Abuse of the return policy may result in refusal of future returns